Post by account_disabled on Dec 30, 2023 10:33:07 GMT 1
Experts point out that companies tend to prioritize response time over quality; This does not benefit the external communication strategy at all , since providing precarious responses increases the user's efforts to understand it, which causes frustration. A low first response time or FRT can generate more sales closures, as well as better engagement of our customers with our brand. Woman using smartphone for customer service A low first response time or FRT can generate more sales closures, as well as better engagement of our customers with our brand. What is the ideal response time to handle leads? Attention to leads is a very particular case when talking about response times.
Retaining their interest in our product or service is crucial to being able to close more sales for our business. A study carried out by the Massachusetts Institute of Technology (MIT) and the firm InsideSales.com revealed interesting data on trends regarding the attention of potential clients by telephone. For this 3-year study, 100,000 call attempts were recorded, using a database of 15,000 leads, all with the mission of finding data that helps maximize results, while reducing efforts. To contact a Phone Number List lead for the first time—that is, since they filled out one of our forms for the first time—it is recommended to approach them within a period of 5 minutes. If it is dialed within a period of 10 minutes or longer, the lead's attention and response capacity declines by.
It is recommended to make 6 call attempts before discarding a lead; In fact, study results show that the number of first contacts increases by 70%. On the other hand, the study shows that sales representatives often give up on the third call attempt. Regarding lead qualification, the best days to convert them into SQLs, that is, qualified leads for sale, are Wednesdays, but especially Thursdays. Along with the above, the best time to carry out the qualification is between 4:00 pm and 5:00 pm; Likewise, the second best option is to call at 8:00 am. The above is due, according to trends discovered by the study, leads have more time available. Similarly, if salespeople made the first call between 1 and 2 pm, the number of qualification calls decreased by 164%, compared to those made between 4:00 pm and0 pm.
Retaining their interest in our product or service is crucial to being able to close more sales for our business. A study carried out by the Massachusetts Institute of Technology (MIT) and the firm InsideSales.com revealed interesting data on trends regarding the attention of potential clients by telephone. For this 3-year study, 100,000 call attempts were recorded, using a database of 15,000 leads, all with the mission of finding data that helps maximize results, while reducing efforts. To contact a Phone Number List lead for the first time—that is, since they filled out one of our forms for the first time—it is recommended to approach them within a period of 5 minutes. If it is dialed within a period of 10 minutes or longer, the lead's attention and response capacity declines by.
It is recommended to make 6 call attempts before discarding a lead; In fact, study results show that the number of first contacts increases by 70%. On the other hand, the study shows that sales representatives often give up on the third call attempt. Regarding lead qualification, the best days to convert them into SQLs, that is, qualified leads for sale, are Wednesdays, but especially Thursdays. Along with the above, the best time to carry out the qualification is between 4:00 pm and 5:00 pm; Likewise, the second best option is to call at 8:00 am. The above is due, according to trends discovered by the study, leads have more time available. Similarly, if salespeople made the first call between 1 and 2 pm, the number of qualification calls decreased by 164%, compared to those made between 4:00 pm and0 pm.